At PosiGen we are committed to making a positive impact in our communities and the world by providing access to affordable solar energy for all.
About the Role
The Collections Agent will be responsible for providing outstanding service to our customers, discussing payment options, and ensuring compliance with company policies.
Responsibilities
Ensure an excellent customer service experience for PosiGen customers to resolve their past due accounts.
Receive incoming and make outbound calls to customers in arrears to discuss payment options.
Advise and influence customers on the payment options for debt recovery.
Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
Handle escalated customer calls and address any collection issues expediently to ensure customer satisfaction.