NextGenEnergyJobs.com

United States

Remote

Solar Energy

Customer Service

20043 days ago

$18 - $29

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.

About the Role

The Technical Solar Expert will help Omnidian deliver a fantastic customer experience by handling both Tier 1 and Tier 2 support responsibilities. This role combines customer service and technical troubleshooting to provide peace of mind to current homeowners and promote solar energy as a mainstream choice in America. We call that Solar Without Fear.

Responsibilities

  • Handle inbound and outbound phone calls, emails, and chat messages.
  • Provide answers to both basic and technical questions about solar systems.
  • Troubleshoot solar systems remotely.
  • Own follow up on open tickets.
  • Improve our processes through self-directed and collaborative projects.

Requirements

    Benefits

    • medical
    • dental
    • vision
    • 401(k)
    • 401(k) Company Match
    • Disability Insurance
    • Parental Leave
    • Paid Time Off (PTO)
    • Performance Bonus
    • Employee Stock Options (ESO)
    • Education Reimbursement