NextGenEnergyJobs.com

Asheville, North Carolina, United States

Hybrid

Solar Energy

Operations & Maintenance

17 days ago

$0 - $0

About Pine Gate Renewables

Pine Gate Renewables is a leading renewable energy company focused on project development and strategic financing of solar and storage projects throughout the United States. The company’s Pine Gate Impact initiative contributes to multiple non-profit organizations aimed at improving the environment and local communities. Headquartered in Asheville, NC, Pine Gate Renewables made the Inc. 5000 list in 2021, placing at #37 and named to Fast Company’s Most Innovative Companies list in 2021. Pine Gate Renewables works every day to achieve its mission to 'Get Solar Done.'

About the Role

Pine Gate Renewables is looking for a Sr IT Support Specialist who is responsible for providing advanced support for IT infrastructure and end-user devices. This role will troubleshoot complex issues, resolve incidents, and implement solutions to ensure the smooth operation of IT systems.

Responsibilities

  • Provide advanced technical support for IT infrastructure, including servers, networks, and storage.
  • Troubleshoot and resolve complex incidents, escalating issues as needed.
  • Implement solutions to improve the performance, reliability, and security of IT systems.
  • Monitor IT systems and proactively identify and address potential issues.
  • Provide training and guidance to junior IT support staff.
  • Provide excellent user experience through the ticketing queue.
  • Solve complex technical issues for IT infrastructure and end-user devices.
  • Support Microsoft environments and services.

Requirements

  • technical support
  • customer service
  • analytical skills
  • problem-solving skills
  • incident management
  • hardware repair
  • application troubleshooting

Benefits

  • medical
  • dental
  • vision
  • 401(k)
  • 401(k) Company Match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Professional Development Budget
  • Remote Work Option