Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.
About the Role
The Client Success Team supports Omnidian’s ability to deliver on our Mission Statement through the cultivation of impactful client relationships. The Enterprise CS Team focuses on clients with whom Omnidian has direct contractual engagement and interaction, across both residential and commercial market segments. This role will focus on commercial clients.
Responsibilities
Become an expert in Omnidian’s Enterprise Commercial business
Understand our clients’ value calculations for their clean energy investments
Work cross-functionally across internal teams to maximize the positive impact of Omnidian services on those client value calculations
Manage every detail of specific Enterprise Commercial client relationships
Become fluent in all contracts and agreements pertaining to your clients
Map aligning contacts between Omnidian and clients, then deepen and broaden relationships that support mutual growth and success of both orgs
Devise, implement and iterate relationship building strategies with clients, including benchmarking, relationship health trending, regular business review meetings, etc.
Communicate product changes and updates to clients
Manage escalations and client relationship risks as they arise
Provide reporting across Omnidian on client relationship