Lunar Energy was founded to power homes around the world with endless clean energy. We’re a fast-growing, global company building brilliantly-designed energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.
About the Role
As a Lunar Installer Technical Support agent you will be playing a critical role in supporting our installation partners in the field.
Responsibilities
Serve as a subject matter expert on the installation of all Lunar products
Work closely with other Lunar internal teams and our installer partners to troubleshoot and resolve technical field issues
Troubleshoot and perform root-cause analysis, both remotely and on-site
Provide lab, off-site and on the job training and up-training for Lunar installation partners and other internal staff
Interpret data and report on key metrics
Help identify areas of most common installer errors or system issues
Take ownership of issues or questions and escalate problems
Maintain close relationships with partner teams
Requirements
Knowledge of the NEC and applicable codes and standards
Ability to interpret single line drawings and technical specifications for PV
Ability to read graphs with device telemetry
Excellent written and verbal communication and presentation skills