Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy.
About the Role
The Customer Operations Specialist is a pivotal part of the distribution team with a mission to assist in daily operations by performing various duties related to assuring that product is shipped per customer requirements, performing Customer Service activities and supporting the local Sales team.
Responsibilities
Assisting with counter sales and will call pickups, customer stock inquiries
Working with customers on service issues, entering RMA’s and assisting to resolution
Assisting in managing DC and branch order flow and fulfillment per customer requirements
Performing prescribed customer service activities in the DC/Branch
Assisting local sales team with issues and requests
Managing orders and any changes needed post-release to the DC
Accurately processing of all order and shipping paperwork and transactions
Coordinating with carriers and fleet drivers for scheduling
Communicating with outside vendors to coordinate shipping appointments
Assisting the DC Manager/Branch Manager with administrative activities as needed
Preparing all required reports and correspondence as needed
Investigating receiving and shipping problems, finding root causes and helping to develop solutions
Following proper safety procedures, including wearing all required PPE’s and ensuring a safe working environment
Following Standard Operating Procedures (SOPs)
Working collaboratively across all departments
Performing other duties as assigned by the manager