NextGenEnergyJobs.com

Fort Lauderdale

Remote

Solar Energy

Customer Experience Management

31 days ago

$0 - $0

About Soligent

Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy.

About the Role

As Soligent, the leading pure-play solar distributor in the US, continues to grow rapidly, we're seeking a highly skilled Customer Experience Partner (CXP) to lead and enhance our customer experience initiatives.

Responsibilities

  • Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives.
  • Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals.
  • Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience.
  • Drive continuous improvement initiatives to enhance the customer's journey.
  • Execute customer retention programs aimed at increasing loyalty and reducing churn.
  • Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments.

Requirements

  • customer experience management
  • customer journey mapping
  • experience design
  • service excellence
  • communication
  • cross-functional collaboration
  • data analysis
  • CRM systems
  • quoting platforms

Benefits