Responsibilities

• Act as the primary point of contact for customers from the post-welcome call through installation completion and system activation.
• Guide customers through the entire installation process, ensuring they understand key milestones, timelines, and what to expect at each stage.
• Proactively communicate updates regarding project progress, addressing any delays or issues and ensuring customers are kept informed at all times.
• Manage inbound inquiries from customers using smart routing.
• Collaborate closely with internal teams to ensure the customer’s project progresses smoothly.