About PosiGen

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.

About the Role

The Customer Care Agent is responsible for managing the customer experience from post-welcome call through the entire solar installation process, ensuring timely and accurate communication across all project milestones.

Requirements

• managing solar installation projects
• knowledge of the solar installation and activation process
• familiarity with smart routing systems and inbound call management
• strong organizational skills
• excellent verbal and written communication skills
• problem-solving skills
• proficiency in CRM systems and project management software
• ability to work independently and as part of a team
• attention to detail
• customer-centric mindset

Benefits