ServiceNow Platform Support

Pure Storage

Bangalore, India

Full Time

Posted May 13, 2026

Not Specified

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Job Description

The role involves supporting and administering the ServiceNow platform by managing incidents, troubleshooting issues, implementing enhancements, and collaborating with teams to improve platform performance and user experience in a fast-paced environment.

Key Responsibilities

Manage and resolve L2 incidents related to ServiceNow platform and integrations
Configure, administer, and support the day-to-day operations of the ServiceNow platform
Troubleshoot technical issues and escalate complex problems to L3 teams
Develop and deliver platform enhancements and improvements
Participate in incident monitoring, user support, and on-call rotation
Support change management processes and release management activities
Create and maintain knowledge articles for troubleshooting and user guidance
Collaborate with technical teams to transfer knowledge and support process improvements

Requirements

Minimum of 2 years of experience with ServiceNow administration, including security administration, creating reports and dashboards, and data configuration.
CSA Certification is required, including security administration, creating reports and dashboards, and data configuration.
Proven ability to troubleshoot and resolve technical issues in a timely manner with strong communication skills to clearly guide users through problem resolution.
Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment.
Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes.
Basic ability to read JavaScript.
Experience with configuring and administering the ServiceNow platform to support day-to-day operations and new initiatives.
Experience with incident management, troubleshooting, and resolving L2 issues related to ServiceNow modules such as CMDB, CSM, WSD, ITSM, HRSD, LSD, and related integrations like SAP, Workday, NICE InContact.
Ability to escalate complex or unresolved issues to L3 teams and ensure prompt follow-up and resolution.
Ability to participate in on-call rotation to respond to critical incidents outside regular hours.
Experience supporting change management processes and organizational change management communications.
Experience creating and maintaining platform knowledge articles related to troubleshooting, user guidance, and technical solutions.
Willingness to work primarily in an in-office environment at the specified OFFICE_LOCATION in compliance with company policies.
Highly organized with the ability to manage multiple tasks and priorities while maintaining high-quality service.