Services Contract Performance Manager
GE Vestas
Schenectady, New York, United States
On-site
Wind Energy
Project Development
53 days ago
$137,700 - $229,500
About GE Vestas
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer.
About the Role
The Senior Customer Service Contract Manager is responsible for administering and managing contract fulfillment and execution.
Responsibilities
- Host periodic contract execution reviews with key customers
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
- Establish and maintain contact to provide on-going technical and business support to assigned customers
- Prep and lead quarterly business reviews
- Own contract performance recovery plans
- Lead regular portfolio contract margin reviews
- Maintain all CSA related documentation
- Provide Technical Information Letter (TIL)'s to the customer
- Respond to the customer’s technical inquiries
- Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability
- Track, credit and invoice bonus and LD amounts
- Respond to customer/contract disputes
- Be responsible for Quality and EHS oversight on work performed at assigned customer sites
Requirements
- project management
- documentation
- customer service
- installations
Benefits
- medical
- dental
- vision
- 401(k)
- 401(k) Company Match
- Adoption Assistance
- Disability Insurance
- Life Insurance
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Tuition Assistance