Services Contract Performance Manager
GE Vestas
Schenectady, New York, United States
On-site
Wind Energy
Project Development
53 days ago
$137,700 - $229,500
About GE Vestas
GE offers a great work environment, professional development, challenging careers, and competitive compensation.
About the Role
The Senior Customer Service Contract Manager is responsible for administering and managing contract fulfillment and execution.
Responsibilities
- Host periodic contract execution reviews with key customers
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
- Prep and lead quarterly business reviews
- Own contract performance recovery plans
- Lead regular portfolio contract margin reviews
- Maintain all CSA related documentation
- Provide Technical Information Letter (TIL)'s to the customer
- Respond to the customer’s technical inquiries
- Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability
- Track, credit and invoice bonus and LD amounts
- Respond to customer/contract disputes
- Be responsible for Quality and EHS oversight on work performed at assigned customer sites
Requirements
- project management
- documentation
- customer service
- installations
Benefits
- medical
- dental
- vision
- 401(k)
- 401(k) Company Match
- Adoption Assistance
- Disability Insurance
- Life Insurance
- Paid Time Off (PTO)
- Remote Work Option