Responsibilities

• Host periodic contract execution reviews with key customers.
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns.
• Responsible for knowledge of assigned portfolio and associated configuration installations.
• Establish and maintain contact to provide ongoing technical and business support.
• Prep and lead quarterly business reviews.
• Own contract performance recovery plans.
• Lead regular portfolio contract margin reviews.
• Maintain all CSA related documentation.
• Provide Technical Information Letters (TILs) to the customer.
• Respond to the customer’s technical inquiries.
• Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability.
• Maintain unit operating history and parts life history.
• Track, credit and invoice bonus and LD amounts.
• Respond to customer/contract disputes.
• Be responsible for Quality and EHS oversight on work performed at assigned customer sites.