Responsibilities

• Be the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs
• Respond to customer calls or alarms sent by the storage sites’ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization
• Act as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions
• Provide remote diagnostic, troubleshooting and hands-on technical support
• Own Safety culture and ensure safety is a priority during maintenance
• Maintain accurate records of all site activity and create professional and high-quality service reports in our service platform
• Actively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability, and improve quality of our services
• Actively feedback any improvement areas to outside of fluence service organization e.g. installation or engineering teams