GE Vernova’s Power Conversion business provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.
About the Role
Service engineering implementation leader covering pre-delivery, delivery and post-delivery customer issues for PC NAM marine projects.
Responsibilities
Influence the development of strategy for the area of responsibility, including development of field service resources and continuous improvement of processes.
Provide interface support and advice between services CMU OTR teams and field services teams to define and control the FSE scope of work.
Provide on-site support where necessary to assist in customer interface, especially during an end of phase process.
Develop / improve procedures for sitework phases of upgrades.
Follow-up on CMUs to ensure that quality standards have been met.
Provide technical assistance to fleet support functions as required.
Provide mentorship for new field service personnel.
Interprets trends in post-delivery engineering support and recommends focus areas to improve products, processes or services.
Uses technical knowledge and best judgment to make decisions to manage complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
Has ability to assess quality of information given and ask pertinent questions to stakeholders.
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
Uses multiple internal and some external sources outside of own function to help arrive at a decision.