About Tesla

The Customer Support Leadership team is comprised of supervisors from both Tesla Support and Roadside Support. Your responsibilities include developing team members, overseeing day-to-day operations, and preparing the Customer Support team to adapt to the ever-changing needs of our growing fleet and their owners. We seek leaders who actively manage their business while fostering collaboration with interdepartmental and cross-functional stakeholders. We value proactive, self-starting individuals who will thrive in a dynamic environment as we transform the way we view Customer Service. We expect you to be energetic and enthusiastic in surpassing the expectations of existing customers but also by creating engaging experiences for new customers. Your role involves actively monitoring your team’s performance and aligning it with customer service trends to drive necessary improvements. You will also contribute to the development of appropriate standards and processes to drive change that propels both the business and mission forward. This location operates 24/7 and requires open availability and the ability to work weekends.

About the Role

Requirements

Benefits

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Family-building, fertility, adoption and surrogacy benefits
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program