The Regional Customer Application Engineer (RCAE) is the primary technical interface with New Unit Customers during the pre-ITO (pre-Inquiry-To-Order) phase in MENA (i.e. prior to a firm proposal). She/He is responsible for influencing and positioning GE with Customers and for defining the best technical solution and strategy for firm proposals.
About the Role
The RCAE position provides those with a strong background in gas turbine and/or thermal power generation an opportunity to grow in the project development and commercial spaces.
Responsibilities
Work closely with New Unit Sales to establish a pre-ITO level of technical information flow to develop gas power projects.
Proactively assess product fit and define an influencing strategy to best position GE prior to firm bid.
Inform Customers about GE technology and solutions through in-person and online presentations.
Respond to Customer requests for technical information prior to RFP.
Gather from Customers and other sources information about each opportunity and the Customer’s development plan, strategy, and evaluation method.
Use thermodynamic modeling software to model Simple Cycle, Combined Cycle, and Combined Heat & Power plants.
Work cross-functionally to conduct configuration optimization on all opportunities for the assigned Customers.
Conduct economic life-cycle evaluation analysis of GE and competitor solutions for projects prior to RFP.
Define and communicate to the ITO proposal team the project background, optimum configuration, necessary approvals obtained, and bid strategy.
Gather competitive data and support post win and post mortem analyses.
Analyze and report back to the business regional Customer needs and trends.
Provide Customer feedback to internal functions regarding the preferred configuration designs and strategy.
Promote, train and support regional teams to strengthen their technical knowledge.
Prioritize work by focusing on safety, quality, delivery and cost in that order.