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Power Customer Portfolio Manager - HD Turbine Power Outage Management

GE Vestas

Remote, Massachusetts, United States of America

Remote

Energy Generation

45 days ago

$118,700 - $165,000

About GE Vestas

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer.

About the Role

You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management.

Responsibilities

  • Serve as a liaison between internal/external organizations and for assigned customers.
  • Foster and develop strong relationships with customers.
  • Be responsible for customer portfolio P&L and growth.
  • Establish contact to provide on-going technical and business support to assigned customers.
  • Oversee Gas Power warranty and applicable commercial considerations.
  • Be responsible for outage/non-outage parts planning.
  • Manage the Outage 360 process and processing of Change Orders.
  • Lead direction for all emergent/forced outage resolution.
  • Organize pre-outage, post-outage and outage milestone meetings.
  • Be responsible for all customer invoicing/credit memo processing.

Requirements

  • business support
  • field services
  • invoicing
  • customer service
  • contract management
  • power plant field services

Benefits

  • medical
  • dental
  • vision
  • 401(k)
  • 401(k) Company Match
  • Adoption Assistance
  • Disability Insurance
  • Life Insurance
  • Paid Holidays
  • Paid Time Off (PTO)
  • Parental Leave
  • Performance Bonus