Clearway Energy Group is leading the transition to a world powered by clean energy. Along with our public affiliate Clearway Energy, Inc., our portfolio comprises approximately 11.4 GW of gross generating capacity in 26 states, including 9 GW of wind, solar, and energy storage assets, and over 2.4 GW of dispatchable power generation providing critical grid reliability services.
About the Role
We are seeking a highly organized and strategic-minded individual with strong analytical skills to join our team as a Manager, responsible for overseeing subscription management and performance management initiatives.
Responsibilities
Take ownership of establishing and managing an effective portfolio management program to meet subscription rate targets for the DG and CS portfolios.
Lead and execute monthly changes to customer lists for a portfolio of approximately 200 solar projects.
Ensure new enrollments are validated and develop a methodology to prioritize enrollments and removals based on project requirements and available waitlist customers.
Foster operational relationships with internal stakeholders and third-party utilities for the extraction and validation of monthly customer enrollments.
Contribute to analyzing and evaluating the customer mix strategy.
Monitor subscription percentages and collaborate with marketing and Customer Operations teams to enhance customer retention.
Develop and implement strategies to monitor and optimize customer acquisition costs (CAC).
Track transfer metrics and key performance indicators (KPIs).
Develop and optimize performance dashboards.
Manage compliance reporting processes to ensure adherence to regulatory requirements.
Conduct a cost-benefit analysis of product/contract size changes.
Prepare comprehensive reports and presentations on performance metrics.