GE Vernova’s Power Conversion business provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.
About the Role
The Lead Field Service Engineer - Drives under general guidance and minimal supervision, performs a wide range of engineering tasks and ensures proper installation, service and commissioning of products and services. Provides technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting.
Responsibilities
Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions
Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
Perform installation and commissioning activities at customer site locations
Be capable of working unsupervised and leading small teams
Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
Under the direction of a senior engineer performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
Develop presentations and provides training and instruction to customers on drive operations
Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
Coordinate maintenance activities for the customer and planning for inspections
Provide support to engineering teams working on customer CMU’s projects
Provide support the bidding process for the customer CMU’s projects
Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
Promote sales of maintenance services
Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
Provide on call support in response to customer calls for service
Ensure appropriate response and service is provided to customer
Complete timely service reports and other administrative requirements
Support business growth opportunities and marketing campaigns