NextGenEnergyJobs.com

Remote

Solar Energy

Project Development

20085 days ago

$0 - $0

About Pinegaterenewables

Pine Gate Renewables is a leading renewable energy company focused on project development and strategic financing of solar and storage projects throughout the United States. The company’s Pine Gate Impact initiative contributes to multiple non-profit organizations aimed at improving the environment and local communities. Headquartered in Asheville, NC, Pine Gate Renewables made the Inc. 5000 list in 2021, placing at #37 and named to Fast Company’s Most Innovative Companies list in 2021. Pine Gate Renewables works every day to achieve its mission to “Get Solar Done.” For more information, visit pinegaterenewables.com.

About the Role

Pine Gate Renewables is seeking an IT Support Specialist to join our growing Technology team. The IT Support Specialist will provide outstanding customer support to our user community, assisting with technology problems ranging from account and workstation setup to troubleshooting.

Responsibilities

  • Provide on-premise & remote end-user support, troubleshooting, and diagnosing problems on-site and remotely.
  • Track and manage service requests via email, phone, or in-person.
  • Install, customize, and test hardware and software.
  • Maintain inventory of all company hardware and software through cloud management systems.
  • Create and maintain user training and help documentation.
  • Provide presentation support, including audio/visual equipment.
  • Set up and support mobile devices remotely.
  • Prioritize, track, analyze, and report on service requests and tickets.
  • Coordinate technical activities for users.
  • Provide customer support to Pine Gate Renewable employees.
  • Order, maintain and ship electronic equipment.

Requirements

  • analytical skills
  • problem-solving skills
  • diagnosing technical issues
  • managing technical incidents
  • repairing hardware malfunctions
  • troubleshooting application issues

Benefits

  • medical
  • dental
  • vision
  • 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Professional Development Budget
  • Remote Work Option