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IT Helpdesk Technician (Oakland, CA)

Energysolutions

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Oakland, California, United States

Remote

Energy Efficiency

Operations & Maintenance

20084 days ago

$24 - $32

About Energysolutions

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

About the Role

We are currently seeking an IT Helpdesk Technician I. This role will be responsible for responding to IT support requests, which include but are not limited to: physical equipment setup and troubleshooting, responding to support requests via ticket systems or as directed by a manager/supervisor, and the shipping or other delivery of IT equipment.

Responsibilities

  • Be the first point of contact for issues regarding equipment, software, and other IT requests
  • Provide basic troubleshooting for local and remote employees
  • Respond to service desk tickets and provide solutions for reported customer problems
  • Escalate higher-level requests to more senior members of the IT department as appropriate
  • Help with internal office moves and buildouts
  • Support printer/scanner setup and troubleshoot printing/scanning issues
  • Log and track issues using company ticketing system, and maintain history records and related problem documentation
  • Keep peers / manager informed of trends and any significant problems or delays
  • Keep customers updated on status of reported problems or projects
  • Demonstrate flexibility and adaptability in work schedule to work some evenings and weekends for special projects
  • Assist in AV setups as needed for meetings
  • Other duties as assigned

Requirements

  • Basic knowledge of Windows
  • Basic knowledge of Mac OS X
  • Basic knowledge of networking
  • Experience with Microsoft Office
  • Experience with SharePoint

Benefits

  • medical
  • dental
  • vision
  • 401(k)
  • Employee Stock Ownership Plan (ESOP)
  • Flexible Work Hours
  • Paid Time Off (PTO)

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