Responsibilities

• Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implement corrective actions
• Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
• Perform installation and commissioning activities at customer site locations of GE Drives
• Perform installation and commissioning activities at customer site locations of GE EMS System
• Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
• Under the direction of a senior engineer performs a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
• Develop presentations and provides training and instruction to customers on drive operations
• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
• Coordinate maintenance activities for the customer and planning for inspections
• Provide support to engineering teams working on customer CMU’s projects
• Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
• Promote sales of maintenance services
• Provide on call support in response to customer calls for service
• Ensure appropriate response and service is provided to customer
• Complete timely service reports and other administrative requirements
• Support business growth opportunities and marketing campaigns