Responsibilities

• Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.
• Work closely with customers to ensure timely, professional and effective response to customer service needs.
• Conduct customer trainings as needed.
• Facilitate customer interactions, meetings, and updates.
• Provide onsite diagnostic, troubleshooting and hands-on technical support.
• Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.
• Assist/Support Services Manager in active management of 3rd party service contractors.
• Lead Quality Control activities of completed work per Quality Plan.
• Facilitate and participate in formal maintenance management of ES sites through CMMS tool.
• Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
• Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team.
• Create professional quality reports for internal stakeholders and external customers.
• Role will have periodic on-call 24/7 support of external customers.
• Other duties as assigned.