Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.
Work closely with customers to ensure timely, professional and effective response to customer service needs.
Conduct customer trainings as needed.
Facilitate customer interactions, meetings, and updates.
Provide onsite diagnostic, troubleshooting and hands-on technical support.
Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.
Assist/Support Services Manager in active management of 3rd party service contractors.
Lead Quality Control activities of completed work per Quality Plan.
Facilitate and participate in formal maintenance management of ES sites through CMMS tool.
Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team.
Create professional quality reports for internal stakeholders and external customers.
Role will have periodic on-call 24/7 support of external customers.
Other duties as assigned.
Requirements
Strong customer service mindset
Strong communicator (written and verbal)
Self starter
Good prioritization skills
Able to manage contractors/sub-contractors
Proficient in English language
Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)
Proficient in linux, SCADA system, Netsuite, Salesforce and similar CMMS application