PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws.
About the Role
As a Customer Experience Specialist, you will play a crucial role in ensuring a seamless experience for our customers.
Responsibilities
Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
Receive incoming and outbound calls to customers.
Comply with regulatory and Company policies at all times.
Deliver a consistent and professional level of service at all times.
Achieve set revenue targets and call objectives.
Handle each call promptly and accurately, updating records accordingly.
Input customer-related data accurately and efficiently.
Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
Explain the terms of the lease as appropriate.
Complete any administrative tasks as required for the efficient running of the department.
Follow strict company policies and procedures at all times, ensuring that all requirements are met.