Responsibilities

• Develop a solid and trusting relationship between Enviva and our key customers
• Day-to-day liaison and point of contact for any customer issues or suggestions
• Engage and collaborate with internal teams to support the proactive management of each client account in accordance with changing needs
• Track compliance for all parties against their contractual obligations to make sure payment, scheduling and other deadlines are met
• Support internal reporting requirements and work with a variety of stakeholders to ensure all contract and formal documents are properly approved, recorded and communicated
• Manage and maintain central information systems to ensure data is easily accessible intra-team to improve efficiency
• Regularly and accurately report on key metrics and KPIs
• Carry out additional projects and attend external meetings and events as required