The Customer Service Advisor at Octopus Energy is responsible for providing exceptional support to customers over the phone and via email, focusing on genuinely helping them and addressing their needs with kindness and warmth. The role requires problem-solving in a fast-paced environment and encourages taking ownership of customer interactions to foster meaningful relationships.
Responsibilities
•Assist customers over the phone and via email
•Take ownership of customer needs and provide solutions
•Build relationships with customers through patience and kindness
•Learn and adapt in a fast-paced, ever-changing environment
•Drive change and share ideas to improve customer service